Why a "Just Culture" is Key to Learning from Mistakes
When things go wrong, humans love to find someone to blame. That seems to make sense, because it feels both fair and effective - people who screw up get punished, and everyone learns not to make the same mistakes again. But as satisfying as this approach might feel, it often ends up making things worse, because it ignores a fundamental truth: mistakes are inevitable.
But there's an alternative to the blame game: "Just Culture".
Devised and championed by leading academic and part-time pilot Sidney Dekker, Just Culture is an idea embraced by an impressive array of organisations and industries, and it represents a fairer and more effective way to deal with and learn from our mistakes.