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Trying to book an appointment at your local GP surgery is enough to bring anyone out in a cold sweat. That is, unless you enjoy spending your mornings listening to on-hold music or getting short shrift from disgruntled reception staff who clearly overslept on the day that customer service training was given. ​ Or you might be one of the lucky ones in the catchment areas of well-run surgeries who have adopted the latest technologies to streamline and simplify the end-to-end pa

The sheer popularity of books pertaining to the world of work can be visible from a passing glance at a Waterstone’s window display. Time management, how to influence others, how to be less stressed, how to get what you want and feel happy whilst doing so…     Conversely, the supposed “secret” to managing your time more effectively can only be unlocked by spending your precious time learning how to do so.  In most cases, there is no quick fix — no single remedy to a lifelong

The sheer scale of advancements over the past decades, and the subsequent penetration into the pockets and purses of the masses, may have left a few of you feeling overwhelmed.   Sure, you know what 'app' means. But how about Bitcoin? Quantum computing? Serverless? In many ways, navigating the minefield that is technology terminology is akin to sitting an A-Level exam on the works of Shakespeare with zero studying. In other words, it’s gobbledygook.  In much the same way, lea

With the airwaves dominated by talk of Brexit, you’d be forgiven for thinking this blog is about the governmental department. A topical thought-piece on immigration and national security, perhaps? Not today. Instead, I’d like to share with readers my  home office — a place of sanctuary away from distractions and, dare I say it, the somewhat calamitous political landscape of the UK right now. The nature of my day job dictates a significant proportion of my time is spent behind